Policies
Refund & Cancellation Policy
Thank you for choosing Education Orbit. We aim to provide high-quality digital educational content, MCQs, practice materials, and online courses to support students in their learning and examination preparation. Because our products are primarily digital and access may be provided immediately after successful payment, the policy below applies to all purchases.
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01Digital products and courses
Education Orbit primarily provides digital educational products and services, including online courses, MCQs, practice tests, study materials, and related digital content.
Once payment has been successfully completed and access to digital content has been provided, the purchase may generally not be eligible for cancellation or refund, except where a refund is required under applicable law or is specifically approved by Education Orbit.
02Refund eligibility
A refund may be considered in the following circumstances:
- Duplicate payment for the same course or product.
- Payment was successfully deducted but the purchased course was not made available due to a technical issue attributable to Education Orbit.
- A technical problem prevents reasonable access to the purchased course and the issue cannot be resolved within a reasonable period.
- A refund is required under applicable law.
- Any other circumstance where Education Orbit, at its reasonable discretion, determines that a refund is appropriate.
Where a technical issue occurs, we will generally attempt to resolve the issue or restore access before processing a refund.
03Non-refundable situations
Refunds will generally not be provided in circumstances including, but not limited to:
- Change of mind after purchasing a course.
- Failure to use or complete the purchased course.
- Lack of time to complete the course.
- Failure to achieve a particular examination score or academic result.
- Failure to qualify for an examination or admission process.
- Failure to review the course description before purchase.
- Account sharing or unauthorized use of the course.
- Violation of our Terms and Conditions.
- Loss of login credentials caused by the user’s failure to maintain account security.
- Inability to access the course due to the user’s device, internet connection, browser, or other circumstances outside Education Orbit’s reasonable control.
04Duplicate payments
If you believe that you have been charged more than once for the same purchase, please contact us as soon as possible with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded to the original payment method, subject to the applicable payment provider’s processing procedures.
05Technical problems
If you experience difficulty accessing a purchased course or digital product, please contact us before requesting a refund. We will make reasonable efforts to investigate and resolve genuine technical problems.
Depending on the circumstances, we may restore access, correct the issue, or provide another appropriate solution.
06How to request a refund
To request a refund or report a payment or access issue, please contact us at mcqorbit@educationorbit.in. Please include:
- Your registered name.
- Your registered email address.
- The name of the purchased course or product.
- Date of purchase.
- Order or transaction reference, where available.
- A brief description of the reason for your request.
We may request additional information reasonably necessary to verify the purchase and investigate the request.
07Refund processing
If a refund is approved, it will generally be processed through the original payment method or through the applicable payment service provider.
The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.
08Cancellation of orders
Because our Services consist primarily of digital content, cancellation may not be possible once payment has been successfully processed and access to the purchased content has been granted.
If you believe an order was placed accidentally or there is a payment-related issue, please contact us as soon as possible. We will review the circumstances and determine whether cancellation is possible before or after access has been granted.
09Account termination and refunds
If access to your account is suspended or terminated because of a violation of our Terms and Conditions, including unauthorized sharing, copying, distribution, or misuse of our content, you may not be entitled to a refund.
This does not affect any rights you may have under applicable law.
10Changes to this policy
Education Orbit may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, business practices, or applicable legal requirements. The updated policy will be published on this page with a revised “Last Updated” date.
11Contact us
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
