Policies
Shipping & Delivery Policy
Welcome to Education Orbit. We are committed to providing students with quick and seamless access to our digital educational courses, MCQs, practice tests, study materials, and other online learning resources. As all products and services offered by Education Orbit are digital, there is no physical shipping involved.
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01Digital product delivery
All courses, MCQ packages, practice tests, mock tests, study materials, and other educational resources purchased through Education Orbit are delivered electronically. After successful payment confirmation, access to your purchased digital content may be provided through:
- Your registered Education Orbit account or dashboard.
- A confirmation or access email sent to your registered email address.
- Any other electronic method specified for the particular course or product.
In most cases, access is provided immediately or within a few minutes after successful payment confirmation.
02Delivery timeline
Actual delivery or access time may occasionally be affected by payment gateway processing, website maintenance, technical issues, or email delivery delays.
03Payment confirmation
Access to purchased content is generally activated after we receive confirmation of a successful payment from the applicable payment service provider.
If your payment has been deducted but your course or purchased content is not available, please contact us so that we can verify the transaction and assist you.
04If you do not receive your course
If you do not receive access to your purchased content within 10 minutes after successful payment, please take the following steps:
- Check your registered email inbox.
- Check your Spam, Junk, Promotions, or other filtered folders.
- Log in to your Education Orbit account and check your dashboard or course area.
- If access is still unavailable, contact us at mcqorbit@educationorbit.in.
When contacting us, please provide your registered email address and relevant order or transaction details so that we can locate your purchase and assist you more efficiently.
05Technical or access issues
If you experience any of the following issues:
- Purchased course not appearing in your account.
- Incomplete access to purchased content.
- Difficulty accessing MCQs or practice tests.
- Missing digital materials.
- Other technical problems related to your purchased content.
Please contact our support team at mcqorbit@educationorbit.in. We aim to review and resolve genuine access-related issues within 24 business hours, wherever reasonably possible.
06Physical shipping
Education Orbit currently does not sell or ship physical products. All products and services available through our website are digital educational resources delivered electronically. Accordingly:
- No physical package will be sent to your address.
- No courier delivery is required.
- No physical shipping charges apply to digital purchases.
- No shipping tracking number will be provided for digital products.
07Incorrect account or email information
Customers are responsible for providing accurate registration and contact information. If incorrect information prevents you from receiving account or access-related communications, please contact us as soon as possible so that we can assist you.
08Third-party services
Education Orbit may rely on third-party payment processors, email providers, hosting providers, and other technology services to deliver and operate our digital Services. Temporary delays caused by third-party systems may occasionally occur. We will make reasonable efforts to assist you and restore access where the issue is within our reasonable control.
09Contact us
If you have any questions regarding delivery, course access, or a digital purchase, please contact us:
